Replacement policies handling

• A. Auto-renew the existing policy without review.
• B. Cancel the old policy and issue a new one regardless of terms.
• C. Document existing coverage, compare terms, ensure no misrepresentation, and clarify whether replacement is in the applicant's best interest.
• D. Ignore replacement considerations.

Answer: (C)

Replacement handling centers on protecting the client and ensuring the new policy truly fits their needs. The best approach is to document what the current policy provides, compare the terms, benefits, and costs of the proposed policy, verify all information to avoid misrepresentation, and determine whether replacing the policy is actually in the applicant’s best interest. This thorough review helps uncover gaps or duplications in coverage, differences in premiums and benefits, and any changes to riders, surrender charges, guarantees, or dividends. It also ensures the applicant understands potential consequences like lapse risk, tax implications, and overall long-term costs, so the decision is truly suitable and informed.

Auto-renewing without review skips essential evaluation and can lead to unsuitable coverage or unexpected cost increases. Canceling the old policy and issuing a new one without assessing terms can create gaps in coverage and may not deliver better protection or value. Ignoring replacement considerations altogether fails to protect the client and violates ethical and regulatory expectations.